Shipping, Returns & Exchanges

Shipping Policy

Once your order is placed, you will receive a confirmation email letting you know that we have successfully received your order. When your order has been fulfilled, you will receive an email containing your tracking information. Shipping fees are non-refundable in the event of a return. 

 

Return & Exchange Policy

Although each order is prepared carefully, it is possible that damage to an item may occur during transport. In this case, you may contact us within 10 days of receipt. We will be happy to exchange the item for you or issue a refund according to the original method of payment. 

If an item is missing from your order, you may contact us at mjewelsmtl@gmail.com within 7 days of receipt for a replacement.